Orders / Catalogue & sample requests -

For your convenience you can place orders or request catalogue/samples 24 hours a day using :

* Using the "Contact Us" email form on this web site

* Web site….www.john-skinner.co.uk

* Fax….+44 (0)1285 650013

* Telephone on +44 (0)1285 657410 Monday to Friday between 9.00am and 4.30pm.

* Alternatively you can write to us at our postal address at the foot of each page.

* If required we are happy to send you a detailed order confirmation.

* It is the customers responsibility to ensure that the correct parts are ordered, we are happy to help identify incorrect trim items fitted to your car. ( In many cases trim items will fit other variations of the same or similar model. e.g. trim panels, seats, hood frames, etc. )

* Unless your order clearly states you require non original parts, your order will be made to the specification set out in our catalogue. Please check as

JOHN SKINNER ( MANUFACTURING ) LTD cannot be held responsible for parts incorrectly ordered and supplied.

To help us process your order or catalogue/sample requests promptly please give as many details as possible, including your postal details, telephone, fax,email address, car details including exterior colour and trim colour(s). It is also very important to use our stock codes /descriptions when ordering and confirming colour combinations. (For guidance any samples sent to you will have a description & stock code [ eg 99951***] printed on attached label )

There is a minimum order value of £5-00.

Payment -Payment must be made with your order unless you have an authorised credit account.

Recommended payment methods are :

* Credit Card : Visa & Mastercard are accepted. Please ensure your complete card details are given including card number, expiry date, full cardholder name and postal address as held by your credit card company & printed on your statements.

* Personal cheque : All personal cheques will be cleared before shipment of any order.

* Bank cheque ( draft ), postal orders or international money orders.

* Direct transfer into our bank account.

Shipping- All orders will be shipped promptly ( except those paid by personal cheque awaiting clearance ) via carrier or post.All overseas shipments will be shipped first class air mail or via shipping agent. Within the EU we have a good flexible, economic carrier that offers a 3 to 4 day service . If you require a specific shipping arrangement please make sure that we are told at the time of order.Customer pays all shipping, insurance , duty and customs costs that may be applicable. For our customers outside Great Britain be sure to check both the regulations governing import duties and restrictions on weight, size and/or merchandise.

Claims- Check all shipments BEFORE you sign for them, should any order arrive damaged, check the contents with the carrier & sign the delivery note giving details of any damaged/missing parts .All claims must be made to the carrier and copied to us. Claims for loss, shortages,errors or damages MUST be made within 3 DAYS of RECEIPT of your order.

Returns-All sales are considered final.Permission must be obtained from JOHN SKINNER ( MANUFACTURING ) LTD, before returning any merchandise. Request for return of merchandise must be made within 10 days of the receipt of order. All returns must include a copy invoice and a returns reference number (Bk **/**) and are subject to :

* A 20% re-stocking charge.

* Any unauthorized returns will not be accepted.

* No returns on special order items unless defective or incorrectly manufactured items have been supplied.

* No claim on any item that has been damaged, cut , glued. All items must be in a re-saleable condition.

* It is important to note that before fitting of any trim part, a visual check of the new part for quality and comparison with the part it will replace is essential, if in doubt contact us for help.

Special Order Items- Please allow 3 to 6 weeks for delivery as these items are generally made for your individual car.There will be no returns of special order items unless defective or incorrectly manufactured items were supplied.

A non-refundable deposit of 50% will be required once work has started on a special order item.

Back-Orders- Will be shipped as soon as possible,if no back-order required please inform us at the time of order.

Warranty- All parts are subject to the manufacturers warranty of 6 months, which covers workmanship and materials but does not cover labour or failure of their product as a result of misuse, incorrect installation or failure of related parts, nor would the liability of JOHN SKINNER ( MANUFACTURING ) LTD , exceed the cost of the original part.

Prices- All prices are subject to change without prior notification. Where a price increase has occurred, price charged will be that a the date of shipment. Prices exclude VAT (Tax), shipping/handling costs. VAT will be charged at the rate ruling at the date of invoice, anyone claiming VAT free prices or VAT refunds must comply with the relevant VAT & EU rules and regulations.

Keeping your Classic in Trim since 1980